Child Support Directors Association
honors San Bernardino/Riverside Counties
PJAC Collaboration with the 2021 Outstanding Group Achievement Award
July 27, 2021
SACRAMENTO, California (July 22, 2021) – The San Bernardino/Riverside Counties Procedural Justice Informed Alternatives to Contempt (PJAC) Collaboration has been honored with the 2021 Outstanding Group Achievement Award by the Child Support Director’s Association (CDSA).
San Bernardino and Riverside counties represent the state of California in the 5-year federal demonstration grant project. The goal of the grant is to test the value of incorporating procedural justice principles into child support practices and to increase parents’ compliance with child support orders by increasing confidence in the child support program and its processes.
A key goal of the team was to reestablish trust between the child support agencies and parents. To achieve this goal, the team developed and implemented specialized outreach processes to engage parents in program services including heavy usage of phone conversations, text messaging, and virtual interviews as a tool to connect with their customers.
Cross county communication, compassion, and collaboration were significant contributors to the success of the team, which they demonstrated with PJAC collections of nearly $3.5 million. With these cases being the most difficult to manage, this was a phenomenal achievement for the team.
“Team members from both counties have done an amazing job identifying the parent’s barriers and developing case action plans to address those barriers,” said Kim Britt, Director of Riverside County DCSS. “The tools and techniques they developed are invaluable to the program.”
“As an alternative to contempt, the PJAC grant has proven to be a true accomplishment in incorporating Procedural Justice principles into child support practices,” said Greg Wilson, Executive Director of CSDA. Through teamwork, the California PJAC Team is successfully administering the grant by developing significant contributions to the child support program.
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About the Child Support Directors Association
The Child Support Directors Association, a membership organization, serves the 47 Local Child Support Agencies with more than 5,865 employees in all 58 California counties. In partnership with other agencies, the members enforce California’s public child support program. There are more than 1.1 million child support cases in California distributing more than $1.3 Billion each year to children and families. The Vision of the Child Support Directors Association is to transform the lives of children and assist families with safety net services moving toward family financial stability.