Riverside County Department of Child Support Services (RivCoDCSS) garnered national attention as the winner of this year's 2020 National Child Support Enforcement Association (NCSEA) Leadership Award for Program Awareness.
NCSEA Leadership Award recognizes the best practices of child support agencies across the nation that are improving customer experiences and pushing the boundaries of how public services are delivered. RivCoDCSS received the Program Awareness award for our Coffee Break podcast. RivCoDCSS earned the award by using new innovative technologies to present child support programs in an informative and positive manner. The Coffee Break podcast provides awareness to existing child support customers, the general public who may need services, counties and government agencies, and employees. The podcast has over 1,000 downloads across all the episodes and has downloads in over 14 countries worldwide.
"The podcast proved to be effective in reaching parents. When the pandemic first hit, the podcast provided a perfect opportunity to inform parents of how they could get in contact with us, the status of our office closures, and how we could continue to assist them," Nathan Hartel, Deputy Direction of Operations, stated.
When other local child support offices and other facilities nationwide closed abruptly due to the coronavirus pandemic, the Coffee Break podcast provided up-to-date information to keep parents connected with RivCoDCSS programs and services. "We weren't quite sure how many people we were going to reach when we started the podcast, and I'm amazed that folks outside of the country tune in to listen," stated Bruce Wagner, Chief Attorney. Since its launch, the Coffee Break podcast has received national recognition and high customer ratings from parents for its convenience and informative content.
Both parents paying child support and persons receiving child support can subscribe to the podcast to become informed on available resources. Additionally, the podcast features guest segments from agencies and partners providing local services such as job training, free tax preparation, family law assistance, and utility payment assistance.
NCSEA continues to serve as an advocate on behalf of children by promoting sound public policy and resource allocation to support those policies' implementation. NCSEA annual conference aims to encourage child support services by educating, connecting, and inspiring those who work in child support.