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RivCoDCSS receives Outstanding Child Support Program award

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The California Child Support Directors Association (CSDA) has awarded Riverside County Department of Child Support Services (RivCoDCSS) with its Outstanding Child Support Program award for 2020. This award is presented to one of the 49 local child support agencies throughout the State of California. The Outstanding Program Award recognizes a California County agency that has consistently and comprehensively exemplified the best in child support practices through an outstanding record of performance and in providing effective services to its constituency and its community.


The virtual award ceremony was held on Nov. 5th, 2020. “We are grateful to receive such an award. This award it’s truly a team effort for all our hard work and determination. “said Kimberly Britt, Director of RivCoDCSS. “We are here to help and will continue to assist those in need.”


CSDA recognized RivCoDCSS specifically for its change in work culture and performance. Over the last five years ago, the department has placed an emphasis on improving employee engagement and focusing on work-life balance. The creation of a Supervisor Academy was established to assist anyone in the organization interested in developing their leadership skills.


Additionally, the creation of an IDEAS Team facilitated by staff rather than management has extended trust to those who know the business of child support better than anyone. The IDEAS Team helped implement new marketing campaigns and initiatives. Trust was extended further with the creation of flexible schedules, award-winning telecommuting options, and staff inclusion in strategic planning.


By providing an opportunity for all levels of staff to be included in strategic plans while implementing new ideas, our department has expanded in collaboration with a variety of community partners. Family Law Assistance Center is available five days a week to assist families in need of family law support. RivCoDCSS established partnerships with Family Resource Center, Workforce Development, Community Action Partnership, and Fatherhood Engagement agencies to provide much-needed resources for families. Resources include utility assistance, co-parenting workshops, transportation assistance, mental health resources, and job placement assistance.


This honor is awarded annually to a child support agency that consistently exemplifies quality child support service to its constituency and community. This award was presented by CSDA, the leading organization honoring excellence in the child support program. CSDA, which nominates and selects award winner, comprises local child support Directors and their employees.


RivCoDCSS was honored at the fourteenth annual CSDA virtual awards ceremony on Nov. 5th.

RivCoDCSS wins Program Awareness award for Coffee Break Podcast

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Riverside County Department of Child Support Services (RivCoDCSS) garnered national attention as the winner of this year's 2020 National Child Support Enforcement Association (NCSEA) Leadership Award for Program Awareness.


NCSEA Leadership Award recognizes the best practices of child support agencies across the nation that are improving customer experiences and pushing the boundaries of how public services are delivered. RivCoDCSS received the Program Awareness award for our Coffee Break podcast. RivCoDCSS earned the award by using new innovative technologies to present child support programs in an informative and positive manner. The Coffee Break podcast provides awareness to existing child support customers, the general public who may need services, counties and government agencies, and employees. The podcast has over 1,000 downloads across all the episodes and has downloads in over 14 countries worldwide.


"The podcast proved to be effective in reaching parents. When the pandemic first hit, the podcast provided a perfect opportunity to inform parents of how they could get in contact with us, the status of our office closures, and how we could continue to assist them," Nathan Hartel, Deputy Direction of Operations, stated.


When other local child support offices and other facilities nationwide closed abruptly due to the coronavirus pandemic, the Coffee Break podcast provided up-to-date information to keep parents connected with RivCoDCSS programs and services. "We weren't quite sure how many people we were going to reach when we started the podcast, and I'm amazed that folks outside of the country tune in to listen," stated Bruce Wagner, Chief Attorney. Since its launch, the Coffee Break podcast has received national recognition and high customer ratings from parents for its convenience and informative content.


Both parents paying child support and persons receiving child support can subscribe to the podcast to become informed on available resources. Additionally, the podcast features guest segments from agencies and partners providing local services such as job training, free tax preparation, family law assistance, and utility payment assistance.


NCSEA continues to serve as an advocate on behalf of children by promoting sound public policy and resource allocation to support those policies' implementation. NCSEA annual conference aims to encourage child support services by educating, connecting, and inspiring those who work in child support.


Respite Relief for Military & Veteran Caregivers (R&R Program)

Helping Hidden Heroes Amid COVID-19

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What is the Respite Relief for Military and Veteran Caregivers Program?

The Respite Relief program is a no-cost service offered by the Elizabeth Dole Foundation, CareLinx, Wounded Warrior Project, the U.S. Department of Veterans Affairs, and AARP. The program offers 24 hours of no-cost respite care to qualifying military and veteran caregivers. CareLinx and Wounded Warrior Project donated one million dollars each to stand up for this program in response to the COVID-19 pandemic to offer additional support to military and veteran caregivers.

Modify Your Child Support Order

Virtual Workshop

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RivCoDCSS is hosting a FREE Virtual Workshop. Join us live, October 22, 2020, at 10 AM! We will provide up-to-date information regarding child support services and programs impacted by COVID-19. Our topic for this week will focus on how to modify your child support order and the steps needed to request a modification. The virtual workshop will go live on our Facebook page. (https://www.facebook.com/RCDCSS/)

COVID-19: Electronic Service of Documents

COVID-19: Electronic Service of Documents (California Rules of Court Update)

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Effective April 17, 2020, additional temporary rules have been added to the California Rules of Court in response to COVID-19. To sustain essential court services in California state court and to promote social distancing, the Judicial Council announced the adoption of an initial set of Emergency Rules to the California Rules of Court, which went into effect earlier this month on April 6, 2020.

All documents served on either party can be submitted electronically by sending an email to: ServicePortal@RivCo.org


RivCoDCSS Resident Outlook