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Problem Resolution FAQ

You may file an inquiry or dispute with our office completing the Inquiry/Dispute Statement form available at your local child support agency. Once this form is completed you can submit it in person or by mail to the child support office. You may also file an inquiry or dispute over the phone by calling (866) 901-3212.

You may file an inquiry or dispute with our office in person, by telephone, or by completing the Inquiry/Dispute Statement located on our Forms and Publications page and returning the form to our office.

A response to an Inquiry/Dispute can be in the form of a face-to-face conversation, a letter, a telephone call, e-mail, text message or online through your secure login. A response to a formal complaint must be in writing.

Yes. Customers represented by attorneys are able to use the complaint resolution process. Inquiries or disputes raised by an attorney representing a client should be treated the same as if the inquiry or dispute was raised directly by the customer.

Some inquiries and disputes may take more than three (3) business days to resolve. When more than three (3) business days are required to resolve an inquiry or dispute, our office must provide the person filing the inquiry/dispute with an acknowledgement of the inquiry or dispute, describe what action is being undertaken to address the inquiry/dispute, and provide a date when he/she may expect a response.

You may file a complaint by completing the Request for Complaint Resolution (LCR001), available at our office or by calling toll free (877) 930-2700. Your request for complaint resolution must be made within 90 days from the date you knew, or should have known, about the subject of your complaint.

Complaints that can be heard at a State Hearing include: 1) Your application for child support services has been denied or has not been acted upon within the required timeframe; 2) Your case has been acted upon and you believe the county acted in violation of federal or state law; 3) Child support payments were not disbursed to you or you received the wrong amount. Or, you do not agree with the past-due amount; and 4) the child support agency closed your child support case.

Issues that cannot be heard at a State Hearing include those actions taken by the court including: Court-ordered amounts of child support, Paternity, Child custody or visitation, Spousal support, Contempt matters, and Civil rights issues.

If our office does not respond to you within 30 days after receiving your complaint, you have the right to request a State Hearing before an Administrative Law Judge. Your request must be made within 90 days after you complained to our office.

If our office does respond to you within 30 days after receiving your complaint, and you are not satisfied with our complaint resolution or response, you have the right to request a State Hearing before an Administrative Law Judge. Your request for a State Hearing must be made within 90 days after you received our written response to your complaint.

You can request a State Hearing in writing by sending a Request for State Hearing (SH001), available at our office, to the State Hearing Office or calling toll free 1 (866) 289-4714.

 

FREE Virtual Workshop: Debt Reduction Program 💵- New!!

Learn how you can reduce your child support debt!!!

RivCoDCSS is hosting a FREE Virtual Workshop. Join us live, August 19th, 2021, at 10:00 am!

We will provide up-to-date information regarding child support services and programs impacted by COVID-19 and we are featuring the new Debt Reduction Program and will share who may qualify and how to apply!

Thursday, August 19th, 2021 - Live at 10:00 am

Thursday, August 19, 2021/Author: Waldir/Number of views (176)/Comments (0)/ Article rating: No rating
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FREE Virtual Workshop: Featuring Supervisor Chuck Washington's 3rd District Staff!

Learn how the Supervisors Office can assist you with the helpful resources they offer!

RivCoDCSS is hosting a FREE Virtual Workshop. Join us live, August 4th, 2021, at 10:00 am!

We will provide up-to-date information regarding child support services and programs impacted by COVID-19 and we are featuring the Supervisor Chuck Washingtons Staff who will share the many resources offered by his office to constituents!

Wednesday, August 4th, 2021 - Live at 10:00 am

 

Monday, August 2, 2021/Author: Waldir/Number of views (183)/Comments (0)/ Article rating: No rating
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Monday, July 26, 2021/Author: Waldir/Number of views (218)/Comments (0)/ Article rating: No rating
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Coffee Break Podcast S3:E8 | RCOE Language and Literacy

Special Guest Dr Molly McCabe from Riverside County Office of Education

Join us on this coffee break podcast and meet Dr. Molly McCabe, from the Riverside County Office of Education, as she shares with us the importance of fostering language and literacy in our children. Don't miss out on the amazing information and resources mentioned. Click on the article's title and find out more!

Wednesday, July 21, 2021/Author: Waldir/Number of views (213)/Comments (0)/ Article rating: No rating
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💵Was your SBA small business loan denied due to Child Support? Call Us!

If you have received a notice from the U.S. Small Business Administration (SBA) denying your request for a small business loan because of child support delinquency and believe this to be in error, please contact our office at 1-866-901-3212. 

Thursday, July 8, 2021/Author: Waldir/Number of views (240)/Comments (0)/ Article rating: 4.0
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🟤🟤Double Espresso Shot S3:E7- County Supervisor Chuck Washington

Meet District 3's County Supervisor!

Welcome to Season 3 Episode 7 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations “all things related to child support and more”. Enjoy this episode with our Special Guest Supervisor Chuck Washington from the 3rd District of Riverside County. Supervisor Washington will discuss what is going on in District 3, Riverside County, what is his role, and how he got to where he is today.  This episode is a "Double Espresso Shot”, just a little bit longer than a single espresso shot, and packing an even greater punch, it is rich, and it is definitely full! Don't miss out on this exciting episode! 

Tuesday, July 6, 2021/Author: Waldir/Number of views (192)/Comments (0)/ Article rating: No rating
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☕🥄 Coffee Break Podcast: Diversity, Unconscious Bias, and Inclusion!

with special guest Sahar Andrade of Sahar Consulting LLC

Welcome to RivCoDCSS Season 3 Episode 6 Coffee Break Podcast. Diversity, Unconscious Bias, and Inclusion – a Conversation between RivCoDCSS and Sahar Andrade with Host Nathan Hartel, Deputy Director of Programs and Operations. Tune in and learn about this timeless and relevant topic and how this relates to child support, because at the core of our mission, as a public service agency is you our customer. Sahat explores expectations from both the agency and the public. 

Friday, June 25, 2021/Author: Waldir/Number of views (208)/Comments (0)/ Article rating: No rating
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🏤RivCo DCSS Serving in our community @ Mecca FRC 8am-4:30pm

Mecca Community Family Resource Center: Every Wednesday 8am-4:30pm

Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you! 

 

9/30/2021 8:00 AM - 4:30 PM/Author: Waldir/Number of views (1180)/Comments (0)/ Article rating: No rating
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🏤RivCo DCSS Serving in our community @ Desert Hot Springs FRC 8am-4:30pm

Desert Hot Springs Family Resource Center: Every Wednesday 8am-4:30pm

Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you! 

9/29/2021 8:00 AM - 4:30 PM/Author: Waldir/Number of views (1165)/Comments (0)/ Article rating: No rating
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☕ A Coffee Break Podcast you dont want to miss! Timeshare, Custody & visitation!!

With Special guests Paola Castro Lead Deputy Attorney & also Family Law Facilitators

Welcome to RivCoDCSS Season 3 Episode 5 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. Our Special Guest today is Paola Castro, Lead Deputy Child Support Attorney, IV-S, and Family Law Facilitators, from the Riverside County Superior Court. The focus of this podcast is timeshare and custody. We will hear about what is the true connection between, custody, visitation, and timeshare in the world of Child Support. You don't want to miss this podcast, rich and frothy with key details about one of the most frequently asked topics. So sit back! grab your coffee or favorite drink and enjoy this coffee break podcast. Listen directly by clicking on this link: https://youtu.be/E36n20C6P60

Click this title for even more details!!

Friday, May 21, 2021/Author: Waldir/Number of views (263)/Comments (0)/ Article rating: No rating
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