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Child Support Services

Riverside County Child Support Services

How to Contact Us!

After careful thought and deliberation, and in consultation with Riverside County Public Health officials, Riverside County Child Support Services will close our lobbies to the public until further notice.  With the evolving COVID-19 (Coronavirus) situation, our offices are Flattening the Curve in alliance with Riverside County measures. We can assist you virtually anywhere. We’re in this together, and we are here to help you!

 

Lobby closed to the public. Access to TouchPay Payments Kiosk only.
Microsoft Teams Video appointments available 
:

Our branch locations (Riverside, Indio, and Blythe) are closed to the public. However, Microsoft Teams Video appointments are available. No walk-ins are available at this time. If you would like to make a Microsoft Teams Video appointment, please visit Reserve Appointment.

(Microsoft Teams Video appointments are video-teleconferencing between you and a Child Support Specialist)
 

Live Chat:

We also want you to have confidence that we can assist you virtually anywhere, anytime by visiting our Live Chat option on our website. To activate our Live Chat, visit our website during regular business hours, and you can speak to a live agent to answer your child support questions.

Customer Connect:

Customer Connect is California Child Support's online self-service portal, where you can see information about your child support case, set up notifications, and make or arrange appointments with a child support specialist. You can log in into your Customer Connect account and communicate directly with your caseworker for assistance.

 

Phone:
You can contact us by phone and speak to a representative. The toll-free telephone number is (866) 901-3212. Live operators are available Monday through Friday, from 8 am to 5 pm. We provide services in both English and Spanish.

 

Our branches are open for TouchPay Kiosk Payments ONLY!
Riverside: 2081 Iowa Ave, Riverside, CA 92507
Indio: 47-950 Arabia St, Indio, CA 92201
Blythe: 260 N. Broadway, Blythe, CA 92225

If you don't have a case and have questions, you can also contact us by phone using the number above.

As always, the health, safety, and well-being of our community are of paramount concern. We will continue to monitor this quickly evolving situation, and we are here to assist you as needed.  For more information, see the State of California Department of Child Support's information page on COVID-19.


 

Notice from California State Child Support Services, in English and Spanish

During this time of crisis, California Child Support Services knows that the need for financial support for your children will continue, and you may have lost wages or are worrying about missing payments. California Child Support Services is now temporarily stopping the automatic placement of bank liens and suspension of drivers’ licenses, effective on March 17, 2020. Please note there may be instances where actions were already in the process and you will need to contact the agency handling your case.

Coronvavirus Unemployment Benefits Provisions - ENGLISH and SPANISH

The Coronavirus Relief, Aid and Economic Security (CARES) Act extends unemployment insurance benefits for qualified people, and provides up to thirty-nine (39) weeks of unemployment compensation to workers who would not normally qualify for unemployment, but whose ability to work has been directly impacted by COVID-19.

People who are not eligible for regular unemployment payments under state or federal law, including the self-employed, people seeking part-time work, those who have used up their right to regular unemployment or extended benefits, or those with insufficient work history are now able to qualify for unemployment.

Check childsupport.ca.gov for daily covid-19 updates

☕ Just Brewed! Coffee Break Episode 4 Featuring DPSS

With your host Nathan Hartel & Special Guests: Department of Public Social Services

Welcome to RivCoDCSS Season 3 Episode 4 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. Special Guest today is Marivel Castaneda, Sr. Program Specialist, and Alisa Smith, Supervising Employment Services Counselor from our Community Partner, Department of Social Services (DPSS). The focus of this podcast is the self-sufficiency programs offered by DPSS, including the Welfare to Work Program.

Click Here for more details!! 

 

 

Friday, April 30, 2021/Author: Waldir/Number of views (315)/Comments (0)/ Article rating: No rating
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☕ Coffee Breaks Episode 3 with Special Guest First 5 Riverside!!!

with your host Deputy Director Nathan Hartel

It’s here! RivCoDCS’S Coffee Break Podcast, Episode 3 in our 3rd Seasons installment with our host Nathan Hartel, Deputy Director of Programs and Operations. In this podcast, we have Special Guest Tammi Graham, Executive Director for our community partner First 5 Riverside. Grab a cup of coffee, sit back, relax, and listen to the podcast on our website, YouTube or subscribe to your podcast client! If you’ve never heard of First 5 you will be pleasantly surprised by their resources! 

Friday, April 9, 2021/Author: Waldir/Number of views (374)/Comments (0)/ Article rating: No rating
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More COVID-19 Vaccine Appointments Available for Riverside County Residents

Participants must register and have an appointment to get vaccinated

Riverside County residents who qualify are being encouraged to make an appointment to get their COVID-19 vaccination by signing up through the Riverside University Health System-Public Health website.
Hundreds of appointments are available through Friday at the four county-run clinics and those operated by Curative and OptumServe in Riverside County. Click on title for more information.

Wednesday, March 24, 2021/Author: Waldir/Number of views (517)/Comments (0)/ Article rating: No rating
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Board of Supervisors Appoint New Health Officer

Riverside County News Release

During yesterday's closed session meeting, the Riverside County Board of Supervisors appointed Dr. Geoffrey Leung as the county’s new health officer, effective immediately.
Dr. Leung has been an integral member of the county’s response to the COVID-19 pandemic for the past year. Most recently, Dr. Leung has led the county’s Incident Management Team for the Riverside County vaccine rollout since December.

Wednesday, March 24, 2021/Author: Waldir/Number of views (442)/Comments (0)/ Article rating: No rating
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Coffee Break's Episode 2 with Special Guest DPSS! Available Now! ☕

listen to our Expresso Shot! with Nathan Hartel & Department of Public Social Service (DPSS)

RivCoDCSS Coffee Break Podcast Season 3, Episode 2 with our host Nathan Hartel, Deputy Director of Programs and Operations is available now! This episode is an “Espresso Shot”, quick, over fast, but full of flavor and packs a punch! Information is shared about the RivCoDCSS helpful resource page and a new Job and Career Resource page.  Upcoming events are discussed!  Grab a cup of coffee, sit back, and listen to the podcast on our website, youtube or subscribe on your podcast client! It’s an episode not to miss! 

Friday, March 19, 2021/Author: Waldir/Number of views (477)/Comments (0)/ Article rating: No rating
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Coffee Break Podcast! New Season 3 is Here!

with Nathan Hartel

Riverside County Department of Child Support Services (RivCoDCSS) Season 3 will focus on our Community Partners and the Resources available to Riverside County residents. These Community Partners have the same ideals and commitment as RivCoDCSS to serve our clients and the community.

Friday, February 19, 2021/Author: Waldir/Number of views (443)/Comments (0)/ Article rating: No rating
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New Services Fees

https://childsupport.ca.gov/servicefees/

Starting in February 2021, all credit and debit card transactions will include a service fee. You have four (4) options to make a payment with your credit or debit card.

Online:

  • Credit and debit cards processed online will charge a 1.9% service fee on every transaction. This fee is paid to the card processor and is not kept by Child Support Services.
  • Make an online payment now.

By phone:

  • Credit and debit cards processed over the phone will charge a 1.9% service fee on every transaction. This fee is paid to the card processor and is not kept by Child Support Services.
  • Make a payment over the phone now at 1-866-901-3212 and select Option 1.

At your local child support agency:

  • Credit and debit cards processed through an automated payment kiosk will charge a 2.2% service fee on every transaction. This fee is paid to the card processor and is not kept by Child Support Services.
  • To find out if your county has an automated payment kiosk available, check the listing on our Find A Local Office page. 

With PayPal:

  • There is a 2.49% ($3.95 minimum) service fee on every transaction. This fee is paid to the card processor and is not kept by Child Support Services.
  • You will need your Participant ID number and a PayPal account.
  • Make a PayPal payment now.
Tuesday, February 2, 2021/Author: Marquese Howard/Number of views (404)/Comments (0)/ Article rating: No rating
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COVID-19 Updates

Get up to date information regarding COVID-19 changes. With the onset of the COVID-19 pandemic, California Child Support Services realizes the impact this is likely to have on case participants.  We know that for some of you, the need for financial support for your children will continue or increase. Paying parents may be experiencing the financial hardship of lost wages and worrying about the penalties for missed payments.

For up to date information, click here:

http://www.childsupport.ca.gov/covid-19-updates

Wednesday, December 23, 2020/Author: Marquese Howard/Number of views (472)/Comments (0)/ Article rating: No rating
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Respite Relief for Military & Veteran Caregivers (R&R Program)

Helping Hidden Heroes Amid COVID-19

What is the Respite Relief for Military and Veteran Caregivers Program?

The Respite Relief program is a no-cost service offered by the Elizabeth Dole Foundation, CareLinx, Wounded Warrior Project, the U.S. Department of Veterans Affairs, and AARP. The program offers 24 hours of no-cost respite care to qualifying military and veteran caregivers. CareLinx and Wounded Warrior Project donated one million dollars each to stand up for this program in response to the COVID-19 pandemic to offer additional support to military and veteran caregivers.
 

Wednesday, October 21, 2020/Author: Waldir/Number of views (882)/Comments (0)/ Article rating: No rating
Categories: News
Tags: Military

COVID-19: Electronic Service of Documents

COVID-19: Electronic Service of Documents (California Rules of Court Update)

Effective April 17, 2020, additional temporary rules have been added to the California Rules of Court in response to COVID-19. To sustain essential court services in California state court and to promote social distancing, the Judicial Council announced the adoption of an initial set of Emergency Rules to the California Rules of Court, which went into effect earlier this month on April 6, 2020.

All documents served on either party can be submitted electronically by sending an email to: ServicePortal@RivCo.org

Monday, April 20, 2020/Author: Marquese Howard/Number of views (1553)/Comments (0)/ Article rating: No rating
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