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Chat with a LIVE Child Support Specialist 

Parents and Guardians

Any parent or guardian who pays or receives child support, whether or not he/she receives public assistance, can benefit from the information on this web site.

Our county has four different offices to better serve our community. We provide a variety of child support services to the Custodial Parent (person receiving support) and noncustodial parents (person paying support); helping parents fulfill their responsibilities to their child(ren).

Our office provides the following services:

  • Establishing paternity (via a court order) (fatherhood)

  • Locating parents (Not as a standalone service)

  • Requesting child support orders from the court

  • Requesting medical support orders from the court

  • Enforcing Child Support and in certain circumstances Spousal Support Orders

  • Modifying child support orders

  • ​​Collecting and disbursing child support

Services Not Provided:

  • Handle custody or visitation matters

  • Handle divorces

  • Obtain or enforce restraining orders

  • Establish spousal support orders


Legal Relationship With Our Office

The Riverside County Department of Child Support Services, does not represent either the parent or the child(ren), and therefore our attorneys do not represent the parties involved. Please take note, that because you’re not a legal client, the information you provide is not confidential under the client/attorney privilege. The information in your case may be discussed or disclosed to other public agencies that are authorized by law to receive such information, the other parent’s employer, and to the other parent or his/her attorney to the extent required by law.

By law, our office has the final decision on what child support enforcement actions will be taken, even if the custodial parent disagrees. Parents have the right to seek legal advice from a private attorney or legal aid group at their own expense at any time. 

Our county also offers Family Law Facilitators through the Family Law Assistance Center which provides you with information and help in preparing forms.


Legal Assistance Options

Some available legal assistance options are the Family Law Assistance Centers, private attorneys, and legal clinics can provide legal assistance in child support cases.

 Family Law Facilitators 

The Family Law Assistance Center offers Family Law Facilitators to help parents and any other parties who have questions about family law issues including child support, spousal support, health insurance, and the availability of community resources to help families. A Family Law Facilitator can give you general information and help you prepare your own forms. Family Law Facilitator services are provided free of charge and are not connected with the Department of Child Support Services.

The Family Law Facilitator is not your lawyer, cannot go to court with you, and is not responsible for the outcome of your case. He/she is a neutral person who does not represent any party; therefore, he/she may provide information and services to the other party in your case. Since there is no attorney-client relationship between you and the Family Law Facilitator, communications are not confidential. A private Attorney can provide personalized advice or strategy, confidential conversation, or attorney representation in court.

Click here for more information about the Family Law Assistance Center including services offered, locations, phone numbers, and business hours.

Private Attorneys

A private attorney can provide personalized services to parents. They can give as much time to a case as is necessary to do an effective job. The biggest drawback is expense. A private attorney will charge for the time required for personal interviews, telephone calls, legal research, court appearances, and the preparation of pleadings. If the custodial parent cannot afford an attorney, the noncustodial parent may be ordered to pay reasonable attorney fees and court costs. However, it is up to the judge to decide how much, if any, of the legal fees the noncustodial parent may be ordered to pay.

If, at any time, you retain a private attorney to enforce or modify the child support obligation, you must notify this office immediately and serve us a copy of any action to modify, and also within 15 calendar days of its issuance, a copy of the new order. We will not duplicate efforts or enforcement actions on your behalf. You must notify us in writing of your intent to file an enforcement action 30 days prior to doing so and we must either notify you in writing in 30 days after receiving your notice of our consent or objection to that action. We will not object unless we are engaging in an on-going enforcement action or investigation. You must notify us within 10 days of any change in custody, whether permanent or temporary.

Legal Clinics

Services offered by a legal clinic may cost less than those provided by a private attorney. Legal clinics may charge for services based on the actual time spent on a case or on a contingency fee basis.

For more information about these services, look in the telephone book yellow pages under legal clinics or Legal Services, Attorneys (specializing in divorces, adoptions and family law) or under Attorney Referral Services.


Custodial Parents

Due to the volume of cases, it is important that you as the custodial parent seeking our services cooperate with us as a partner in working your case. It is the responsibility of the custodial parent to notify this office, in writing, if the minor child becomes emancipated or marries, or if the other parent or another person has or obtains custody of the child. Address changes should be reported promptly.

You will be asked to fill out certain documents. Many of these must be signed under penalty of perjury. You must answer the questions on the forms truthfully. The decision to take legal action is based on the information that you provide. You may be prosecuted for perjury if you fill out these documents falsely.

This office reserves the right to take any appropriate legal action against a party who does not pay child support. Such actions may include contempt orders or arrest.

Whether or not the family is receiving public assistance, our office has the legal responsibility and discretion to determine what court or enforcement techniques are to be used, not the custodial parent. Our office needs the cooperation of the custodial parent in providing complete, accurate, and up-to-date information in order to do the best job. Those cases with complete information will have a higher chance of success in collecting support.

Failure of the custodial parent not receiving public assistance to cooperate in these actions and to sign all necessary legal documents may result in closure of the case.

☕ Just Brewed! Coffee Break Episode 4 Featuring DPSS

With your host Nathan Hartel & Special Guests: Department of Public Social Services

Welcome to RivCoDCSS Season 3 Episode 4 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. Special Guest today is Marivel Castaneda, Sr. Program Specialist, and Alisa Smith, Supervising Employment Services Counselor from our Community Partner, Department of Social Services (DPSS). The focus of this podcast is the self-sufficiency programs offered by DPSS, including the Welfare to Work Program.

Click Here for more details!! 

 

 

Friday, April 30, 2021/Author: Waldir/Number of views (315)/Comments (0)/ Article rating: No rating
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☕ Coffee Breaks Episode 3 with Special Guest First 5 Riverside!!!

with your host Deputy Director Nathan Hartel

It’s here! RivCoDCS’S Coffee Break Podcast, Episode 3 in our 3rd Seasons installment with our host Nathan Hartel, Deputy Director of Programs and Operations. In this podcast, we have Special Guest Tammi Graham, Executive Director for our community partner First 5 Riverside. Grab a cup of coffee, sit back, relax, and listen to the podcast on our website, YouTube or subscribe to your podcast client! If you’ve never heard of First 5 you will be pleasantly surprised by their resources! 

Friday, April 9, 2021/Author: Waldir/Number of views (374)/Comments (0)/ Article rating: No rating
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More COVID-19 Vaccine Appointments Available for Riverside County Residents

Participants must register and have an appointment to get vaccinated

Riverside County residents who qualify are being encouraged to make an appointment to get their COVID-19 vaccination by signing up through the Riverside University Health System-Public Health website.
Hundreds of appointments are available through Friday at the four county-run clinics and those operated by Curative and OptumServe in Riverside County. Click on title for more information.

Wednesday, March 24, 2021/Author: Waldir/Number of views (517)/Comments (0)/ Article rating: No rating
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Board of Supervisors Appoint New Health Officer

Riverside County News Release

During yesterday's closed session meeting, the Riverside County Board of Supervisors appointed Dr. Geoffrey Leung as the county’s new health officer, effective immediately.
Dr. Leung has been an integral member of the county’s response to the COVID-19 pandemic for the past year. Most recently, Dr. Leung has led the county’s Incident Management Team for the Riverside County vaccine rollout since December.

Wednesday, March 24, 2021/Author: Waldir/Number of views (442)/Comments (0)/ Article rating: No rating
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Coffee Break's Episode 2 with Special Guest DPSS! Available Now! ☕

listen to our Expresso Shot! with Nathan Hartel & Department of Public Social Service (DPSS)

RivCoDCSS Coffee Break Podcast Season 3, Episode 2 with our host Nathan Hartel, Deputy Director of Programs and Operations is available now! This episode is an “Espresso Shot”, quick, over fast, but full of flavor and packs a punch! Information is shared about the RivCoDCSS helpful resource page and a new Job and Career Resource page.  Upcoming events are discussed!  Grab a cup of coffee, sit back, and listen to the podcast on our website, youtube or subscribe on your podcast client! It’s an episode not to miss! 

Friday, March 19, 2021/Author: Waldir/Number of views (477)/Comments (0)/ Article rating: No rating
Categories: News
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Coffee Break Podcast! New Season 3 is Here!

with Nathan Hartel

Riverside County Department of Child Support Services (RivCoDCSS) Season 3 will focus on our Community Partners and the Resources available to Riverside County residents. These Community Partners have the same ideals and commitment as RivCoDCSS to serve our clients and the community.

Friday, February 19, 2021/Author: Waldir/Number of views (443)/Comments (0)/ Article rating: No rating
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New Services Fees

https://childsupport.ca.gov/servicefees/

Starting in February 2021, all credit and debit card transactions will include a service fee. You have four (4) options to make a payment with your credit or debit card.

Online:

  • Credit and debit cards processed online will charge a 1.9% service fee on every transaction. This fee is paid to the card processor and is not kept by Child Support Services.
  • Make an online payment now.

By phone:

  • Credit and debit cards processed over the phone will charge a 1.9% service fee on every transaction. This fee is paid to the card processor and is not kept by Child Support Services.
  • Make a payment over the phone now at 1-866-901-3212 and select Option 1.

At your local child support agency:

  • Credit and debit cards processed through an automated payment kiosk will charge a 2.2% service fee on every transaction. This fee is paid to the card processor and is not kept by Child Support Services.
  • To find out if your county has an automated payment kiosk available, check the listing on our Find A Local Office page. 

With PayPal:

  • There is a 2.49% ($3.95 minimum) service fee on every transaction. This fee is paid to the card processor and is not kept by Child Support Services.
  • You will need your Participant ID number and a PayPal account.
  • Make a PayPal payment now.
Tuesday, February 2, 2021/Author: Marquese Howard/Number of views (404)/Comments (0)/ Article rating: No rating
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COVID-19 Updates

Get up to date information regarding COVID-19 changes. With the onset of the COVID-19 pandemic, California Child Support Services realizes the impact this is likely to have on case participants.  We know that for some of you, the need for financial support for your children will continue or increase. Paying parents may be experiencing the financial hardship of lost wages and worrying about the penalties for missed payments.

For up to date information, click here:

http://www.childsupport.ca.gov/covid-19-updates

Wednesday, December 23, 2020/Author: Marquese Howard/Number of views (472)/Comments (0)/ Article rating: No rating
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Respite Relief for Military & Veteran Caregivers (R&R Program)

Helping Hidden Heroes Amid COVID-19

What is the Respite Relief for Military and Veteran Caregivers Program?

The Respite Relief program is a no-cost service offered by the Elizabeth Dole Foundation, CareLinx, Wounded Warrior Project, the U.S. Department of Veterans Affairs, and AARP. The program offers 24 hours of no-cost respite care to qualifying military and veteran caregivers. CareLinx and Wounded Warrior Project donated one million dollars each to stand up for this program in response to the COVID-19 pandemic to offer additional support to military and veteran caregivers.
 

Wednesday, October 21, 2020/Author: Waldir/Number of views (882)/Comments (0)/ Article rating: No rating
Categories: News
Tags: Military

COVID-19: Electronic Service of Documents

COVID-19: Electronic Service of Documents (California Rules of Court Update)

Effective April 17, 2020, additional temporary rules have been added to the California Rules of Court in response to COVID-19. To sustain essential court services in California state court and to promote social distancing, the Judicial Council announced the adoption of an initial set of Emergency Rules to the California Rules of Court, which went into effect earlier this month on April 6, 2020.

All documents served on either party can be submitted electronically by sending an email to: ServicePortal@RivCo.org

Monday, April 20, 2020/Author: Marquese Howard/Number of views (1553)/Comments (0)/ Article rating: No rating
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